Archive for October 2012
Rules for CORE Agents #20: If a Client Calls You With a Question, You've Probably Already Failed
Your phone rings. It’s a seller whose home you’ve listed, and they want to know if that buyer over the weekend had any feedback. Or it’s a buyer you’re working with, wondering if anything new came on the market this week. Guess what? You just failed. Why? Because they felt that they had to call…
Read MoreRules for CORE Agents #19: Never Argue With a Client, Or, Really, Anyone.
I deal with angry clients all the time. I’m the lawyer for my company, and if I’m talking to a real estate client, it’s usually because they’re so unhappy that they want to break a contract or sue me or something. I don’t get to talk to the happy clients. So I talk to these…
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